Is the data secured?

Yes. Security is extremely important and has been configured into the FolderWave offerings at multiple levels. We have highly secure facilities and infrastructure that is constantly monitored and use multiple technologies for encryption, secure networks and authentication of access. FolderWave and its subcontractors routinely perform security audits and encourage all customers to do so.

We are a small school, is it too expensive for us?

No. The per-case pricing allows the cost to scale up and down based on your institution’s size.

How do you determine the Return on Investment (ROI)?

FolderWave has developed an extensive potential ROI assessment program. It is sourced with data provided by end users and has proven to be quite accurate. Most institutions have seen an ROI in as little as 18 months.

Is there a charge for upgrades and enhancements?

No, the per-case fee on an annual basis entitles you to all maintenance, upgrades and updates to the solution.

How are your solutions and services priced?

We typically charge a small up-front fee to provide customization implementation, integration, and training. This includes a detailed analysis of your business process. We then bill on an annual per case fee which is determined after a review of your current environment and is all inclusive.

How do you integrate with back end systems?

FolderWave minimizes the implementation effort and the impact on your IT shop while extending the life of valuable legacy systems. We do this by providing an interface strategy that complies as closely as possible with the native language of your SIS and other installed products. Our native language is XML; however we recognize not all systems are there yet. As a result, we can supply integration methodologies that meet your specific needs.

What have your customers seen as the key benefits of your solution?

FolderWave solutions, implemented in key areas at highly prestigious institutions, have addressed and significantly improved processes and demonstrated value in a tangible way by:

  • Increasing FTE capacity by eliminating high volume paper processes
  • Saving floor and storage space
  • Decreasing copying, and supplies purchases
  • Eliminating inefficient capital equipment purchases for scanners and servers
  • Decreasing training time for new employees
  • Supporting large volume increases and spikes without adding personnel/overtime
  • Reducing processing time from months to weeks

FolderWave’s primary goals are in improving case flow and significantly affecting the institution’s ability to make more informed decisions, leading to improved class demographics with proven results. Institutions have seen the following intangible aspects:

  • Better service to applicants through self-service and information available at staff’s fingertips
  • Easily accessible knowledge information (reporting)
  • Framework for growth and expansion
  • Advanced technology position
  • Reduce technical maintenance of mainframe
  • Eliminate mundane work (from paper)
  • Improved front end to current systems
  • Improvement in retention (morale)
  • Increased capacity to provide more direct contact with applicants
  • Remote access for admissions fairs/recruiting

 

Is your product Cloud-based?

FolderWave’s Technology, applications, and services are entirely web-based which allows us the ability to offer it as a service. With our cloud-based infrastructure, we can host our solutions and create specific environments for different customers. As a result, we can relieve your IT shop of another burden they would normally have to install, implement, integrate maintain, upgrade and service the hardware and software.

There are lots of document management companies out there, how are you different?

We help you manage the process and eliminate the capital equipment and paper intensive processes from your environment. Typical imaging companies sell you a toolkit and some software for scanning, indexing and viewing. You not only have to buy the software, but develop the application and do the work yourself. FolderWave does all of that for you and provides the fully integrated solution as a service via the Internet, As a result, you do not have to invest in high volume, expensive capital equipment, or hire large temporary staffs to get through the paper process each year.

Traditional approaches of integrated imaging allow you to pop up a document when you are looking at someone, but do little to integrate workflow rules which are critical to timely delivery of information. This approach also often does not accommodate other document types in the mix. Video clips, voice files, spreadsheets all are part of the documentation trail. With many of the imaging tools, each time you upgrade the revision of your administrative system you have to be careful that fields on the screen did not change by one location or the integration will not work. Continually maintaining the integration from each software update creates maintenance headaches you don’t need.

What does FolderWave’s complete business process include?

Our complete process includes everything from document and data management through system integration and your specific workflow. We also provide installation, training and updates.